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Understanding EAP referrals…
The intention of the referral process is to encourage an employee who is having personal concerns that may be affecting job performance to engage with the EAP. It is the expectation that the EAP will provide objective assistance and support that may allow the employee to address their current challenges, so that they can return to their former level of acceptable performance. EAP should never be perceived as a punishment and remains, as always, a voluntary and neutral program.
- Employee calls EAP directly and confidentially to make an appointment.
- Sometimes a manager or fellow employee will suggest that an employee contact EAP.
- When self referring,employees have no obligation to inform their employers that they are engaging with the EAP.
- Job performance has deteriorated and the patterns of behavior are cause for concern.
- A supervisor/manager suggests that an employee access EAP as a means of support to correct concerns.
- This referral is documented as per individual employer policy.
- This referral is part of an employee/employer agreement, sometimes called a “last chance agreement.”
- Mandatory referral paperwork is required, including the employee consent release form.
For consultation about your referral, please contact the EAP clinical team at 716-681-4300. We are here to support you!
On-Site Employee Orientation Session
The EAP orientation is designed to educate members about available benefits as well as how to access services. Orientations are offered at various times to ensure the attendance of the maximum number of employees, including daytime, afternoon and evening shifts. Orientation materials, including a pre-recorded video are also available for employers to use as needed.
We know that clear, credible, user-oriented program communication is a critical factor in ensuring a well-utilized and effective Assistance Program. Our EAP staff will work with each client to continuously monitor service delivery, quality of care, and overall utilization to protect your return on investment.
Employee Enrichment Seminars
We offer a full suite of health and wellness seminars that can be provided onsite. We have networked across Western New York to provide knowledgeable and experienced speakers whose actions make a real difference. Our professional approach to planning seminars means that speakers will be prepared, informed and ready for your event.
Supervisory training is a critical component of the C&FS EAP program because supervisors are often the first to detect performance issues that may be related to personal challenges. The primary focus of our one-hour supervisory training is on recognition of the “impaired employee,” intervention strategies, and EAP referral procedures. Similar training may be provided for HR departments and union representatives where applicable.
Promotional Materials and Online Resources
We firmly believe in the correlation between onsite promotion and utilization. The key to the success of the Assistance Program is its visibility. We will develop strategies and communications tools to promote the services to your members in memorable and exciting ways- which will not only increase the rate of participation, but the value received by the organization.
Leaders will enjoy the added benefit of the highest clinical and occupational expertise in the Western New York region. We will provide confidential guidance to those in leadership positions to handle difficult situations when they arise. Information is a phone call away.