Your local EAP partner...

As a local EAP, we truly understand what it means to build and protect relationships in Western New York. We believe in the advantages an EAP offers to your clients and their employees, and we know that our constant visibility within agencies also helps keep the broker relationship healthy. Let's partner for a better Buffalo.

  • JENNIFER ZEITLER EAP Account Manager Phone: 716-200-2090 [javascript protected email address]


When you choose Child and Family Services EAP, you’re not only choosing the best service providers– you’re linking with your neighbors in a web of economic and social relationships.

Research shows that the personal concerns of employees can cause employers a great deal of loss. Having a well developed and responsive Employee Assistance Program mitigates that loss.

A properly utilized EAP can result in reductions of:

  • 30 percent in lost time
  • 69 percent in accident and sick pay
  • 50 percent in grievances and 70 percent in accidents

Still, Employee Assistance Programs can be easily overlooked by brokers!  Those who have worked closely with us know that an EAP is a huge asset in securing a long term relationship with your client.  Our high-touch/high-visibility approach to our own client relationships ensures that your relevance as a benefits broker stays present for employers.

The behavioral health needs of any employee group is complex and not always well understood.  Any HR professional will tell you that the majority of their time is spent on issues related to the day-to-day lives of their employees. Between 65 and 85 percent of all employee terminations are a result of personal and interpersonal factors. Even when people are able to stay on the job, there are other symptoms of these problems, like calling in sick, lack of motivation, and generally diminished productivity. EAP is a comprehensive tool that manages the concerns that lead up to real problems and provides preventative supports.


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Calculate Your ROI*

Factors considered: absenteeism, medical costs, litigation, productivity, turnover, accidents, and short and long-term disability. Based on an assumed 20% of employees struggling at a given time.

EAP Benefits By The Number

*bar chart graph displays member decreases in each area