Your EAP partner...

As brokers and business leaders, we know you understand what it means to build and protect relationships in Western New York. We believe in the advantages C&FS EAP offers your clients and employees. C&FS EAP currently serves over 29,000 employees, working in over 120 businesses and organizations. We are proud to partner with our members, include West Herr, ECC, NFTA, Mental Health Association, People Incorporated as well as many towns and school districts! Call today and learn more.

  • Megan Andrews, LCSW-R Assistant Director Phone: Main: 716-681-4300 Direct: 716-335-7136 [javascript protected email address]


Let’s partner for a better Western New York. When you choose Child and Family Services EAP, you’re not only choosing the best service providers– you’re linking with your neighbors in a web of economic and social relationships.

What is good for people is good for business!

Those who have worked closely with us know that a C&FS EAP is a huge asset.  Our high-touch/high-visibility approach to our member relationships ensures the highest quality service in the industry.

The behavioral health needs of any employee group is complex and not always well understood.  Any HR professional will tell you that the majority of their time is spent on issues related to the day-to-day lives of their employees. Between 65 and 85 percent of all employee terminations are a result of personal and interpersonal factors. Even when people are able to stay on the job, there are other symptoms of these problems, like calling in sick, lack of motivation, and generally diminished productivity. EAP is a comprehensive tool that manages the concerns that lead up to real problems and provides preventative supports.

C&FS EAP Member Organizations:

Adema Heating & Air Conditioning
Allied Mechanical, Inc
American Steamship Company
Asset Compliant Solutions (ACS)
Better Business Bureau, Inc.
Buffalo and Fort Erie Public Bridge Authority
Buffalo City Mission
Buffalo Civic Auto Ramps, Inc.
Buffalo Municipal Housing Authority
Buffalo Niagara Partnership-First Choice Program
Buffalo Prep, Inc.
Buffalo Seminary
Campus Labs LLC
Cazenovia Recovery Systems
CH2M Hill BWTX West Valley, LLC
CHC Learning Center
Cheektowaga Veterinary Hospital
Chocolate Delivery Systems
Classic & Performance Specialties
Cleveland Hill School District
Cognigen Corporation
ConnectLife (Upstate NY Transplant Services)
Consumer Credit Counseling Services
Crisis Services
Depew Union Free School District
DS Rose Inc.
E&D Specialty Stands, Inc
East Aurora Union Free School District
Eastman Machine Company
Erie 1 BOCES
Erie 2-Chautauqua-Cattaraugus BOCES
Erie County Bar Association Volunteer Lawyers Project, Inc.
Erie County Council for the Prevention of Alcohol and Substance Abuse
Erie County Water Authority
Events at the Wurlitzer, LCC
Evergreen Health Services
Feed More WNY (Food Bank of WNY)
Forbes Capretto Homes
General Mills Cereal Plant
General Mills Flour Mill

Gerard Place
Gintzler Graphics
Great Lakes Dental Technologies
Greater Buffalo Veterinary Emergency Clinic
Habitat for Humanity of Buffalo
Hamburg Central School District
Health Force
HealthWorks – WNY
Hodgson Russ LLP
Holy Cross Head Start, Inc
International Imaging Materials, Inc.
International Institute of Buffalo
Jewish Family Services
Journey’s End Refugee Services
K Technologies
Keller Technology Corporation
Lackawanna City School District
Lancaster Central School District
Ledge Creek Development, Inc.
Legal Aid Bureau Inc.
Lehigh Construction Group, Inc.
Lexington Cooperative Market
Literacy New York Buffalo-Niagara
Lloyd Products, Inc. & Lloyd Taco Factory

Lyndonville School District
Matt Urban Hope Center
Medaille College
Medina Central School District
Mental Health Advocates of WNY
Metalico Buffalo, Inc.
Middleport Fire Department
Neighborhood Legal Services
New Organization Template
Niagara Frontier Transportation Authority (NFTA)
Nioga Library System
North Tonawanda City Schools
North Tonawanda Public Library
Nuttall Gear LLC

ONY Biotech
Orchard Park Veterinarian Medical Center
Parkview Health Services
People Inc.
Power Drives, Inc.
Practice First
Premier Wine & Spirits
Premium Wine & Spirits
Prestige Wine & Spirits
Prevention Focus
Prince Rubber & Plastic Co. Inc.
Reimann & Georger Corporation
Renaissance Addiction Services Inc. (RASI or Kids Escaping Drugs)
Rental Assistance Corporation
Roger L Urban, Inc. dba Platters Chocolate
Rosina Food Products
Schofield Care
Sheet Metal Workers’
Sonwil Distribution Center
SUNY Erie Community College
Taylor Metalworks Inc.
Template – 2019
The Center for Elder Law and Justice
The Center for Hospice & Palliative Care, Inc.
The Sisters of St. Francis of Penance and Christian Charity
The Society of St. Vincent DePaul
Tom Greenauer Development
Tonawanda City School District
Town of Cheektowaga
Town of Hamburg
Town of West Seneca
Transit Animal Hospital Veterinary Services
United Precious Metals Refining Inc.
United Way of Erie County
Via Evaluation
Village of Orchard Park
Walsh Duffield Companies
Watts Architecture & Engineering, DPC
West Buffalo Charter School
West Herr Automotive Group
West Seneca Fire District #6
Western New York United
Westminster Presbyterian Society of Buffalo, Inc.

Westside Community Services
William S. Hein & Company, Inc.
WNY Independent Living
Woodward Memorial Library
YMCA Buffalo Niagara




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Calculate Your Cost Savings

Calculate Your ROI*

Factors considered: absenteeism, medical costs, litigation, productivity, turnover, accidents, and short and long-term disability. Based on an assumed 20% of employees struggling at a given time.

EAP Benefits By The Number

*bar chart graph displays member decreases in each area