About & Contact

C&FS Employee Assistance Program: A partner with a personal touch

Child & Family Services is proud of our 40+ year history of making proactive, comprehensive, personal, and cost-effective employee assistance programming available to the Western New York community. Child & Family Services EAP helps employers support their employees with the understanding that individual and family wellness leads to positive impacts on workplace productivity and contributes to overall community health and resilience. Child & Family Services is the only local EAP, and one of only a few national programs, that operates in accordance with the principles of Trauma-Informed Care. This means that we emphasize trust, collaboration, and transparency in all interactions with you and your employees and that all services will be offered in a safe and accessible manner. Child & Family Services EAP offers a range of highly rated organizational and employee supports including EAP counseling, coaching, work-life resources, seminars, trainings, organizational consultations, 24-hour crisis counseling and Critical Incident Response (CIR). Our core team includes licensed counselors, certified mediators, and certified health and wellness coaches who apply the principles of their respected disciplines to better employees physical, emotional and mental health. We are a dynamic, growing program, currently serving over 130 organizations and more than 30,000 employees. Working with C&FS EAP, one of the largest human services organizations with deep roots in the Western New York service delivery networks means that your organization and your employees have streamlined access to a vast network of stakeholders, programs and resources, with coordinated support.

Statement of Purpose:

Child and Family Services Employee Assistance Program (C&FS EAP) supports communities and families by providing high quality, easily accessible services to its EAP members, through resilience building interventions and connection with community resources.

Guiding Principles 

The Child and Family Services Employee Assistance Program will ground all policy, procedures and decision making through a Trauma Informed Care (TIC) lens for all EAP members (organizations, employees and household members), as well as EAP staff members. We understand that trauma plays a role, in our households, communities, organizations and with employees. We strive to recognize the centrality of trauma, avoid re-traumatization, and ensure that all activities are directed by the five guiding principles of TIC, as follows:

  1. We will work to ensure both the physical, emotional and psychological safety of our members and staff. 
  2. We will ensure trustworthiness through clear, consistent, culturally sensitive service delivery. 
  3. We will maximize choice through all aspects of service delivery. 
  4. We will deliver services based on collaboration and best available knowledge and practices. 
  5. We will empower EAP members to have voice in the development and delivery of service. 

For more information call: 716-681-4300 or email us: contacteap@cfsbny.org

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If you are a C&FS EAP member, or want to become a member, contact us to learn more!
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    I understand that this form is not for emergency use. If you need an immediate response due to an emergency or crisis, please contact Crisis Services at 716-834-3131 or call 911. By completing this form I am giving C&FS EAP permission to contact me, leaving a message if necessary, using the phone and/or email provided. All email correspondence will be via an encrypted platform for your confidentiality.

Meet our C&FS EAP Team:

Our Staff

  • Julie Loesch, Esq.


  • Megan Andrews, LCSW-R

    Assistant Director

  • Jocelyn Bos-Fisher, LCSW, CEAP

    Clinical Program Manager

  • Jennifer Schultz, LMSW


  • Conor Sweeney, LMSW


  • Kathleen Damon, LMHC, CASAC


  • Angelina Castro

    Coordinator of Administrative Services

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