C&FS Employee Assistance Program

We are proud of our 40+ year history of making proactive, comprehensive, personal, and cost-effective assistance programming available to the Western New York community. We help organizations and member ship programs provide support with the understanding that individual and family wellness leads to positive impacts on workplace productivity and contributes to overall community health and resilience.  We offer a range of highly rated organizational and member supports including counseling, coaching, work-life resources, seminars, trainings, organizational consultations, 24-hour crisis counseling and Critical Incident Response (CIR). Our core team includes licensed counselors, certified mediators, and certified health and wellness coaches who apply the principles of their respected disciplines to better employees physical, emotional and mental health. We are a dynamic, growing program, currently serving over 145 organizations and more than 36,000+ employees. Working with Child & Family Services, one of the largest human services organizations with deep roots in the Western New York, means that members have streamlined access to a vast network of stakeholders, programs and resources, with coordinated support.

Statement of Purpose:

Child and Family Services Employee Assistance Program and Member Assistance Program, support communities and families by providing high quality, easily accessible services to its members, through resilience building interventions and connection with community resources.

Guiding Principles 

The Child and Family Services grounds all policy, procedures and decision making through a Trauma Informed Care (TIC) lens for all members (organizations, individual and household members). We understand that trauma plays a role, in our households, communities, and organizations. We strive to recognize the centrality of trauma, avoid re-traumatization, and ensure that all activities are directed by the five guiding principles of TIC, as follows:

  1. We will work to ensure both the physical, emotional and psychological safety of our members and staff. 
  2. We will ensure trustworthiness through clear, consistent, culturally sensitive service delivery. 
  3. We will maximize choice through all aspects of service delivery. 
  4. We will deliver services based on collaboration and best available knowledge and practices. 
  5. We will empower EAP members to have voice in the development and delivery of service. 

For more information call: 716-681-4300 or

email us: contacteap@cfsbny.org

Contact EAP

  • Please provide a best time to call you back.
    I understand that this form is not for emergency use. If you need an immediate response due to an emergency or crisis, please contact Crisis Services at 716-834-3131 or call 911. By completing this form I am giving C&FS EAP permission to contact me, leaving a message if necessary, using the phone and/or email provided. All email correspondence will be via an encrypted platform for your confidentiality.

Meet our C&FS EAP Team:

Our Staff

  • Julie Loesch, Esq.


  • Megan Andrews, LCSW-R

    Assistant Director

  • Jennifer Schultz, LMSW

    Senior Counselor and Clinical Service Supervisor

  • Marissa Desiderio, LCSW

    Senior Counselor and Training Coordinator

  • Conor Sweeney, LMSW


  • Emily Schaffstall, LMSW


  • Kathleen Damon, LMHC, CRC


  • Angelina Castro

    Coordinator of Administrative Services and Office Manager

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