Critical Incident Response

EAP is here to help you plan for and respond to a crisis.

Your response to a workplace crisis can mean the difference between employees returning to previous levels of performance quickly or prolonged impairment. Training for HR and other personnel about critical incident stress can help you prepare for such occurrences and put appropriate protocols in place.

A well orchestrated crisis response will ultimately strengthen an organization’s functioning and foster employee trust.

Our Critical Incident Response program allows for individual and group counseling and support.

EAP is available before, during and after a crisis. Pre-crisis consultation will help you identify organizational strengths and help plan for a potential incident. During a crisis, and after the physical safety of your employees is secured, EAP will be immediately available for consultation and planning for potential on-site Critical Incident Response. At EAP, our goal is to help re-establish a feeling of safety and stability throughout the organization.

A Critical Incident Response (CIR) may include:

Counseling, guidance, and appropriate support to employees and leadership
Facilitated group discussions and debriefing
Leadership support
Suggestions for handling possible media/press involvement

Suggested leadership approach after a crisis:

Listen to employees. Hear about how they are feeling, and what questions they may have.
Acknowledge that any one event will likely impact employees differently. Everyone has past experiences that shape their current experiences and recognizing the difference is important.
Provide information related to the event and necessary task for continued work operations. Share facts and answer any time sensitive question about safety. Share steps that you have taken about what happened and the process for dealing with the crisis.
Supply resources, including educational to address the current situation. Please contact EAP to discuss options for support as well as educational materials. people with resources.
Follow up with employees regularly. This is an important step to recognizing that the impact of the event can be lingering, and employees may require additional support.

For a Critical Incident consultation call: 716-681-4300

Core Services

On-Site Employee Orientation Session
The EAP orientation is designed to educate members about available benefits as well as how to access services. Orientations are offered at various times to ensure the attendance of the maximum number of employees, including daytime, afternoon and evening shifts. Orientation materials, including a pre-recorded video are also available for employers to use as needed.
Account Management
We know that clear, credible, user-oriented program communication is a critical factor in ensuring a well-utilized and effective Assistance Program. Our EAP staff will work with each client to continuously monitor service delivery, quality of care, and overall utilization to protect your return on investment.
Employee Enrichment Seminars
We offer a full suite of health and wellness seminars that can be provided onsite. We have networked across Western New York to provide knowledgeable and experienced speakers whose actions make a real difference. Our professional approach to planning seminars means that speakers will be prepared, informed and ready for your event.
Supervisory Training
Supervisory training is a critical component of the C&FS EAP program because supervisors are often the first to detect performance issues that may be related to personal challenges. The primary focus of our one-hour supervisory training is on recognition of the “impaired employee,” intervention strategies, and EAP referral procedures. Similar training may be provided for HR departments and union representatives where applicable.
Promotional Materials and Online Resources
We firmly believe in the correlation between onsite promotion and utilization. The key to the success of the Assistance Program is its visibility. We will develop strategies and communications tools to promote the services to your members in memorable and exciting ways- which will not only increase the rate of participation, but the value received by the organization.
Leadership Consultation
Leaders will enjoy the added benefit of the highest clinical and occupational expertise in the Western New York region. We will provide confidential guidance to those in leadership positions to handle difficult situations when they arise. Information is a phone call away.