Work-Life Support

Work-Life Support

Our mission is to help people live their lives to the fullest potential while maintaining meaningful work. Everything we do is focused on improving the well being of the people under our care- employees and their household members.
All of the Work-Life resources listed below are included in your EAP benefit– at no cost to you! Simply call the main EAP number
716-681-4300 to access these services.

Financial Resources

Meet with a financial counselor to review budgeting advice, suggestions for positive spending habits, creditor repayment plans, student loan consolidation and much more. Employees and counselors will work as a team to determine the best plan to achieve your financial goals.

Nutrition Consultation

A Registered Dietitian or Holistic Health Coach can provide you with professional consultation regarding nutrition concerns including diet, weight management, allergies and food sensitivities, as well as meal planning.

Legal Consultation

EAP will connect members with a local attorney who can answer basic legal questions and provide free confidential consultation. If it is necessary for a member to retain legal counsel, our service will assist with making a referral.

For self help, including general legal information and do-it-yourself legal forms, please visit:

NYS Legal Help

For other state sites:

Find Legal Help in another State

Child Care Consulation

EAP maintains a relationship with the Child Care Resource Network to provide child care referrals and support to employees and their families. The CCRN monitors the registration of licenses for providers and advocated for high quality, accessible care. They can also provide information on parenting education and other family services.

Use this calculator from the Workforce Development Institute to see if you might be eligible for financial assistance for child care:

WDI – Child Care Subsidy Prescreen


Elder Care Consultation

EAP will connect employees with reliable services and resources for both the senior needing support and the caregiver including information about: caregiver resources, home care options, classes for those helping older relatives or friends, navigating Medicaid/Medicare/Social Security and other benefits.


When people disagree with one another, there are options besides fighting or walking away. Mediation and conflict resolution can help. EAP partners with Child and Family Services Center for Resolution and Justice to provide mediation.  In more than 75% of the cases mediated, parties reach agreement, avoiding stress and costly legal expenses. Workplace mediation and conflict resolution can serve as a proactive approach to preventing litigation and promoting a healthier work environment.

Smoking Cessation

C&FS EAP provides referrals to best practice classes, coaching and cessation related services, via the NYS Quitline.