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Our mission is to help people live their lives to the fullest potential while maintaining meaningful work. Everything we do is focused on improving the well being of the people under our care- employees and their household members.
ASSESSMENT / COUNSELING:
Whatever might be concerning you or your household member, sharing thoughts with a trusted counselor is encouraged. Your EAP benefit provides you with up to 4 face to face counseling visits per concern. Through comprehensive assessment, your counselor will help you explore the nature of your issue. You might be able to resolve your concern with your counselor in just a few sessions, or, you and your counselor may decide that a referral for more specialized services is needed.
EAP counselors are experienced and professional clinicians. When you meet a counselor at one of our many convenient locations, you can trust that you are receiving excellence in clinical care. Counseling is always voluntary and confidential. EAP will not reveal your information to anyone, including your employer, without your written consent.
Crisis counseling is available, 24 hours a day, 7 days a week by calling our main number, 716-681-4300.
If it is determined that you will need further or more specialized services, the EAP counselor will make arrangements for referral and follow‑up service to the most appropriate level of care within the agency and/or in the community. Child and Family Services EAP continues its commitment to collaborating with the best resources in the area. We have developed a network of affiliates with whom we work regularly and seamlessly to provide continuous care to our clients. Counselors will always take into consideration your means of payment, including insurance.
Call us at 716-681-4300 Request EAP Services Here
EAP provides confidential counseling to members and their household members to assist in solving personal, family and work-related problems. Counseling services include assessments, short-term counseling and community referrals. Counseling is available to anyone who lives with the covered employee.
EAP will connect members with a local attorney who can answer basic legal questions and provide free confidential consultation. If it is necessary for a member to retain legal counsel, our service will assist with making a referral.
Meet with a financial counselor to review budgeting advice, suggestions for positive spending habits, creditor repayment plans, student loan consolidation, and much more. Members and counselors will work as a team to determine the best plan to achieve your financial goals.
We maintains a relationship with the Child Care Resource Network to provide child care referrals and support to members and their household. The CCRN monitors the registration of licenses for providers and advocates for high quality, accessible care. They can also provide information on parenting education and other family services.
A Registered Dietician or Holistic Health Coach can provide members with professional consultation regarding nutrition concerns including diet, weight management, allergies and food sensitivities as well as meal planning.
We will connect employees with reliable services and resources for both the senior needing support and the caregiver. Information will be provided about: caregiver resources, home care options, classes for those helping older relatives or friends, navigating Medicaid/Medicare/Social Security and other benefits.
MEDIATION AND CONFLICT RESOLUTION
When people disagree with one another, there are options besides fighting or walking away. Mediation and conflict resolution can help. We partner with Child & Family Services Center for Resolution and Justice to provide mediation. In more than 75% of the cases mediated, parties reach agreement, avoiding stress and costly legal expenses. Workplace mediation and conflict resolution can serve as a proactive approach to preventing litigation and promoting a healthier work environment.
If it is determined that a member will need further or more specialized services, the EAP counselor will make arrangements for referral and follow-up service to the most appropriate level of care in the community. We have a well developed network of affiliates with whom we work regularly to provide seamless care to our clients.