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Putting the Responder First
C&FS EAP recognizes that first responders and their families have unique pressures and experiences that are outside the norm from other professions. These pressures can begin to take a toll on your worldview, how you see yourself, work-life balance and relationships. These pressures can also help responders reflect, grow, and shift perspectives to enjoy life more fully and view the world differently than anyone else due to the nature of the work and service. With that understanding, we believe in providing services to our first responder community, with emphasis on collaborating with you to have healthy overall wellbeing. Our services focus on understanding the importance of culturally sensitive services, focusing on educating our staff, clinicians, and linking with providers within the community who understand the first responder experience to help partner with you on your journey. We seek to empower families of first responders to increase their resilience and ability to manage the stressors of their family member’s service.
CONFIDENTIALITY AND EAP
C&FS EAP is dedicated to keeping your information confidential. We know that reaching out for counseling support can feel like a difficult decision. By law we must document our interactions, and we do so carefully under the guidance of the Health Insurance Portability and Accountability Act (HIPAA). Under HIPAA we must protect your information unless you provide written permission to disclose any information. Full HIPAA disclosure statement is available upon request.
When is C&FS EAP legally obligated to disclose information without your written consent?
- Imminent Harm to Self or Others Child or Elder Abuse Neglect or Harm
- Receipt of a court order or judicial subpoena
- Medical Emergency
Even when information is allowable to disclose, we only disclose the minimal amount of information necessary.
We See You Too: Supporting the Partners and Families of First Responders
As a partner or family member of a first responder, sometimes you may feel like your needs are on the back burner. Your strengths and resilience are just as important as your partners’ and here at C&FS EAP, we see you, your hard work, and sacrifices that are made for your partners profession. We want to provide you, the first responder and your family with the tools to ensure that you are taking care of yourself and prioritizing your health, along with the health of your partner and your family.
It is courageous to reach out for support and decide to put energy into your wellbeing for yourself and your family. If you would like to partner with us for support, please either request EAP services below or call C&FS EAP at 716-681-4300 and we would be happy to work with you!
EAP provides confidential counseling to members and their household members to assist in solving personal, family and work-related problems. Counseling services include assessments, short-term counseling and community referrals. Counseling is available to anyone who lives with the covered employee.
EAP will connect members with a local attorney who can answer basic legal questions and provide free confidential consultation. If it is necessary for a member to retain legal counsel, our service will assist with making a referral.
Meet with a financial counselor to review budgeting advice, suggestions for positive spending habits, creditor repayment plans, student loan consolidation, and much more. Members and counselors will work as a team to determine the best plan to achieve your financial goals.
We maintains a relationship with the Child Care Resource Network to provide child care referrals and support to members and their household. The CCRN monitors the registration of licenses for providers and advocates for high quality, accessible care. They can also provide information on parenting education and other family services.
A Registered Dietician or Holistic Health Coach can provide members with professional consultation regarding nutrition concerns including diet, weight management, allergies and food sensitivities as well as meal planning.
We will connect employees with reliable services and resources for both the senior needing support and the caregiver. Information will be provided about: caregiver resources, home care options, classes for those helping older relatives or friends, navigating Medicaid/Medicare/Social Security and other benefits.
MEDIATION AND CONFLICT RESOLUTION
When people disagree with one another, there are options besides fighting or walking away. Mediation and conflict resolution can help. We partner with Child & Family Services Center for Resolution and Justice to provide mediation. In more than 75% of the cases mediated, parties reach agreement, avoiding stress and costly legal expenses. Workplace mediation and conflict resolution can serve as a proactive approach to preventing litigation and promoting a healthier work environment.
If it is determined that a member will need further or more specialized services, the EAP counselor will make arrangements for referral and follow-up service to the most appropriate level of care in the community. We have a well developed network of affiliates with whom we work regularly to provide seamless care to our clients.