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Request EAP Services
Fill out the online intake to connect request services from C&FS EAP.
If you need immediate assistance for a non-emergency issue, contact us 24 hours a day, 7 days a week, at 716-681-4300
Call us at 716-681-4300
Request EAP Services Here
Check out On Demand Webinars
Are you interested in self-care but aren’t sure where to start? Are you looking for a quick, relaxing yoga routine to do while you’re at work? Has the pandemic disrupted your normal healthy routines and relationships?
View a full list of EAP ON DEMAND webinars
Check out these featured ON DEMAND webinars for some great advice from trusted local experts.
Sign up for C&FS EAP's Email List
Be the first to know when we send out employee communications, including newsletters and mindful moments, and event information and updates.
Signing up for our e-mail list is 100% confidential – we will not share your information with your employer or any other organization.
Learn More About Your EAP Benefit
We all have complex lives and aim to balance many roles. None of us are without challenges, and your EAP team understands that the more support you have to meet life’s challenges, the better off you are both at home and on the job. Employee Assistance Programs exist because employers recognize that employees are people first….
Even though your employer has invested in this service for you, your contact with EAP is completely confidential. No one will know you have accessed EAP without your consent.
Click here to learn more about EAP Counseling and Coaching
Click here to learn more about EAP Work-Life Services
EAP provides confidential counseling to employees and their household members to assist in solving personal, family and work-related problems. Counseling services include assessments, short-term counseling and community referrals. Counseling is available to anyone who lives with the covered employee.
EAP will connect members with a local attorney who can answer basic legal questions and provide free confidential consultation. If it is necessary for a member to retain legal counsel, our service will assist with making a referral.
Meet with a financial counselor to review budgeting advice, suggestions for positive spending habits, creditor repayment plans, student loan consolidation, and much more. Employees and counselors will work as a team to determine the best plan to achieve your financial goals.
EAP maintains a relationship with the Child Care Resource Network to provide child care referrals and support to employees and their families. The CCRN monitors the registration of licenses for providers and advocates for high quality, accessible care. They can also provide information on parenting education and other family services.
A Registered Dietician or Holistic Health Coach can provide employees with professional consultation regarding nutrition concerns including diet, weight management, allergies and food sensitivities as well as meal planning.
EAP will connect employees with reliable services and resources for both the senior needing support and the caregiver. Information will be provided about: caregiver resources, home care options, classes for those helping older relatives or friends, navigating Medicaid/Medicare/Social Security and other benefits.
MEDIATION AND CONFLICT RESOLUTION
When people disagree with one another, there are options besides fighting or walking away. Mediation and conflict resolution can help. EAP partners with Child and Family Services Center for Resolution and Justice to provide mediation. In more than 75% of the cases mediated, parties reach agreement, avoiding stress and costly legal expenses. Workplace mediation and conflict resolution can serve as a proactive approach to preventing litigation and promoting a healthier work environment.
If it is determined that an EAP client will need further or more specialized services, the EAP counselor will make arrangements for referral and follow-up service to the most appropriate level of care in the community. We have a well developed network of affiliates with whom we work regularly to provide seamless care to our clients.