Family Resources

Family Resources

Supporting the Whole Unit

Family members of first responders experience stressors that are unique to a family unit. The requirements of job, inconsistent schedules, long hours, stressful days, news and unpredictability of the responders day impacts partners, children and the family just as much as it impacts the first responder. Hearing about your first responders dangerous or traumatic experiences can create secondary trauma in family members and even make family members feel that they have to protect their first responder from the stress of the family life day to day. At times, the “brotherhood” culture can make families feel isolated.  These things cause extra stress, but knowing what is happening can help families use tools, communication, and supports to cope with these stressors.

Relationship Resources 
Secondary Trauma
Tools for Children of First Responders
General Resources

American Foundation for Suicide Prevention – Resource for understanding warning signs of suicide and how to get help for yourself or someone else.

WNY Helpline -716-858-2677- Confidential family support services. You can call and talk to someone today that understands this feeling. We are here 24/7 for any Law Enforcement officer family members. You are not alone.

National Suicide Prevention Lifeline  – This is a hotline for anyone in crisis or to get help form someone in crisis. You do not need to be suicidal to call this line. They are there to listen and provide resources without judging. Afraid to call? Use the chat function from a computer or mobile device. Either way, you can remain anonymous!

First Responder Children’s Foundation– Helping with grants, financial assistance, toy donations for first responder children

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Core Member Services

  • Counseling Sessions

    EAP provides confidential counseling to members and their household members to assist in solving personal, family and work-related problems. Counseling services include assessments, short-term counseling and community referrals. Counseling is available to anyone who lives with the covered employee.

  • Legal Consultation

    EAP will connect members with a local attorney who can answer basic legal questions and provide free confidential consultation. If it is necessary for a member to retain legal counsel, our service will assist with making a referral.

  • Financial Consultation

    Meet with a financial counselor to review budgeting advice, suggestions for positive spending habits, creditor repayment plans, student loan consolidation, and much more. Members and counselors will work as a team to determine the best plan to achieve your financial goals.

  • CHILDCARE CONSULTATION

    We maintains a relationship with the Child Care Resource Network to provide child care referrals and support to members and their household. The CCRN monitors the registration of licenses for providers and advocates for high quality, accessible care. They can also provide information on parenting education and other family services.

  • Nutrition Services

    A Registered Dietician or Holistic Health Coach can provide members with professional consultation regarding nutrition concerns including diet, weight management, allergies and food sensitivities as well as meal planning.

  • ELDERCARE CONSULTATION

    We will connect employees with reliable services and resources for both the senior needing support and the caregiver.  Information will be provided about: caregiver resources, home care options, classes for those helping older relatives or friends, navigating Medicaid/Medicare/Social Security and other benefits.

  • MEDIATION AND CONFLICT RESOLUTION

    When people disagree with one another, there are options besides fighting or walking away. Mediation and conflict resolution can help. We partner with Child & Family Services Center for Resolution and Justice to provide mediation.  In more than 75% of the cases mediated, parties reach agreement, avoiding stress and costly legal expenses. Workplace mediation and conflict resolution can serve as a proactive approach to preventing litigation and promoting a healthier work environment.

  • REFERRAL NETWORK

    If it is determined that a member will need further or more specialized services, the EAP counselor will make arrangements for referral and follow-up service to the most appropriate level of care in the community. We have a well developed network of affiliates with whom we work regularly to provide seamless care to our clients.