Quarterly Leadership Newsletter – January 2024


Happy New Year 2024

Learn more about our renewed commitment to serving you and your employees:


Over the next few weeks, we will be mailing out new promotional materials to you. Please post and share this information with your workforce and remind them about this benefit!  If you are looking for more tips and suggestions about promoting EAP, visit our webpage:

Promoting EAP – Toolkit

Child and Family Services of Erie County Celebrates 150 years of Serving our Community

Since 1873, Child and Family Services (C+FS) has dedicated its resources to meet the needs of children, adults and families. One of Western New York’s most experienced human service agencies, C+FS relies on generations of expertise to nurture a thriving community. C+FS is a recognized leader in innovative programming that foster healthy environments in local homes, schools, workplaces, and communities. Other programs offered by C+FS include conflict resolution, counseling, domestic violence help, family support services, foster care and adoption, residential treatment and special education. 

C+FS serves the eight counties of Western New York without regard to race, creed, national origin or economic status. For more information on the programs or Agency news, visit www.cfsbny.org.

Child and Family Services of Erie County

Consider Providing More Support with More EAP Sessions

C+FS EAP is excited to offer a new Expanded EAP option.  This new option is in response to requests by employers to provide additional benefits for employees and their family members!  This new option will provide up to eight (8) sessions of counseling or coaching to employees and anyone living in their household.

Want to learn more or receive a quote for the Expanded C+FS EAP option – reach out to Megan Andrews, LCSW-R, Director at 716-681-4300 or mandrews@cfsbny.org 

In the Community: C+FS EAP Presented at the Employee Assistance Professional Association (EAPA) International Conference

Jennifer Schultz, LCSW and Megan Andrews, LCSWR presented at the Employee Assistance Professionals Association (EAPA) conference on the topic of “Trauma Informed Critical Incident Response” in October 2023 in Portland, Oregon. The presentation focused on how C+FS Employee Assistance Program responded after the racially motivated mass shooting in Buffalo NY on May 14th 2022. We must always remember and honor the lives lost, provide support to those affected and bringing voice to all efforts that increase equity in our communities. Learn more:

Child and Family Services Employee Assistance Program (EAP) Gains National Spotlight


C+FS EAP is Growing! 

Thank you to all our members for committing to workplace wellness and choosing C&FS EAP. We know you have options, and we value your partnership.

Welcome to our newest organizations this quarter!

Arc Building Partners





City of Jamestown



EZ Loan Auto Sales




Genesee County




R&J Solutions Group



Meet the Newest Member of the C+FS EAP Team

C+FS EAP is excited to announce that Angela Schettine, JD LMSW has joined our team.  Angela brings a broad range of experience as an attorney and mediator to her counseling practice.  Angela was previously a student with us and was eager to join the team as a full member.  Angela is interested in solution focused counseling, focused on grief, loss and other family concerns. Her compassion and commitment to quality are apparent the first time you meet her.  Keep a look out this year as Angela will be bringing her expertise to or webinars and educational programs, to better serve our membership.  




C+FS EAP has Been Busy!

In case you missed one of our complementary webinars last quarter, we are sharing these links.  Feel free to send these links to your staff!

For up-to-date information about our complimentary programs, visit out events page:

C+FS EAP Complimentary Events

Narcan Training:

       FREE Narcan:

o   Website to order Narcan kits

o   Text for Narcan 716-225-5473

Harm Reduction Presentations, Publications, Resources | Erie County Department of Health (ECDOH)


Substance Abuse:

·         Watch Shacarah Henry, LMHC, Clinical Supervisor at Horizon Health on “Your Hometown Health Connections”

·         Substance Use Treatment: Horizon Health | WNY


Diversity Equity and Inclusion:

Financial Abuse Information:

Student Loan Forgiveness:

Hispanic Heritage Month:

Thinking About an Administrative Referral?

C&FS EAP has updated the process for an administrative referral. You can learn more and watch a short quick start guide by clicking the link below. If you have any questions about this new process, please contact us directly at 716-681-4300 or eap@cfsbny.org.

Making an EAP Referral

C+FS EAP Presentations

Take a look at the EAP presentations.  These are great opportunities to promote the wellness support you are offering employees.

C&FS EAP Presentation Catalog Fall 2023-Winter 2023