Information about the EAP Team

Personalized care is what sets Child and Family Services Employee Assistance Program apart. When you visit one of our locations you can expect meet with EAP professionals who will provide you with exceptional support.

Megan Andrews, LCSW-R, serves as Director of Child and Family Services Employee Assistance Program, a local leader in workplace mental health for over four decadesMegan’s professional journey as a social worker and clinician are underscored by her 25-years of service as an adjunct faculty member at the University at Buffalo School of Social WorkDuring this time, she has shared knowledge and experience with countless new social workersMegan is a passionate advocate for mental health in the workplace, and her influence extends both locally and nationally where she frequently shares her insights in this vital subject.  In her current role at Child and Family Services she takes responsibility of overseeing all aspects of EAP accounts and clinical services, ensuring effective implementation and alignment with the highest professional standards.  Megan’s leadership is further evidenced by her hands-on management of community relationships, fostering strong connections with member organizations and the broader community. 

Angelina Castro, Office Manager,

Jennifer Schultz, LCSW, is a Clinical Services Manager, draws from her diverse professional and personal experience to provide support to individuals, managers, and organizations. Jennifer holds a Master’s degree in Social Work and specialized training in crisis intervention, trauma treatment, and substance abuse counseling.  Jennifer is experienced working with diverse populations, including veterans, first responders, parents, immigrants, couples, people experiencing poverty, and LGBTQIA+ individuals.  Jennifer is passionate about mental health, trauma treatment, suicide prevention and the value of self-care.  She is a life-long learner and advocate for employee wellness.

Marissa Desiderio, LCSW, Manager of Organizational Services, has over 20 years of experience, specializing in Solution Focused Brief Therapy and Trauma Informed Motivational Interviewing. Holding a certificate in Trauma Informed Care and Counseling, Marissa is dedicated to providing empathetic and effective support for employees. She has extensive experience working with adults, children, and families in community and home-based settings. She has held direct service positions as well as supervisor and manager positions. Marissa is dedicated to providing mental health and wellness support to employees and organizations.

Emily Starr, LMSW, Senior Counselor, brings experience of home and community-based services and high customer services to the EAP & MAP programs. When working with the community, she worked with primarily children, adolescents, and their families to provide therapy, skill building and ongoing support. She has also been trained in Progressive Counting and Dialectical Behavioral Therapy and can bring education around the impact on trauma and trauma-focused therapy. Emily brings energy and a positive attitude to her work as a counselor and oversees our work-life referrals process to ensure quality service. Her passion areas include providing education and empowering supporting clients to navigate life’s challenges through a trauma-informed care lens.

Joanna Diamond, MS, LMSW, SAP, Senior Counselor brings her experience in working with substance use, college student affairs, community mental health, and case management. She comes to EAP with a year in the AmeriCorps VISTA program at Marshall University, a Master of Science in College Student Personnel Administration from Canisius University, and a Master of Social Work from the University at Buffalo (UB). In early 2022, Joanna became a Licensed Master of Social Work (LMSW) and in 2023, she became a qualified Substance Abuse Professional that can provide SAP services to employees that are employed under the Department of Transportation. Joanna worked full-time in student affairs for 6 years at Le Moyne College and UB before transitioning to social work. She has found herself in many different offices that support college students such as career development, services learning, residence life, and campus activities. Joanna has been able to merge her experiences in student affairs and her social work education to provide an intentional and tailored experience to each and every client. 

Anica Squires, LMSW, Counselor,

Maria Crist, LMSW, Counselor, has versatile experience in working with clients with ranging backgrounds—from children with histories of trauma, to individuals with autism and intellectual disabilities, Maria meets clients where they are at and assists them in determining and navigating next steps.  She is educated in evidenced-based treatments including trauma-focused cognitive behavioral therapy, applied behavioral analysis, motivational interviewing, solution-focused brief therapy and play therapy.  Maria has studied post-traumatic growth in children of war and utilizes her Bachelor’s education in dance to support a somatic-based approach to therapy, highlighting the mind-body connection.  She has also provided parent-training in an effort to educate and support families with neurodiverse children.   

Kathleen Damon, LMHC, CASAC, Counselor,

Angela Schettine, JD, LMSW, Counselor, brings her experience as an attorney and mediator to support individual and family healing through her counseling work. She has a clinical interest and expertise in grief therapy, couples therapy, DBT, and conflict resolution. Angela has received additional training and certification in Motivational Interviewing, Dialectical Behavioral Therapy, Prolonged Grief Disorder Therapy, and The Gottman Method. She is a skilled family mediator and has received training in advanced matrimonial and custody mediation, as well as courses on intimate partner violence and negotiation. Angela is a member of the New York State Council on Divorce Mediation, the Academy of Professional Family Mediators, and the Association of Family and Conciliation Courts. Angela earned a Master of Science in Social Work from Columbia University in the clinical track and a Juris Doctor from the University of Richmond School of Law. She also completed her studies in International Law at Cambridge University and holds an undergraduate degree from the University of Rochester. Angela is a Licensed Master Social Worker in both New York and Virginia.