C+FS Employee Assistance Program

We are proud of our 40+ year history of making proactive, comprehensive, personal, and cost-effective assistance programming available to the Western New York community. We help organizations and membership programs provide support with the understanding that individual and family wellness leads to positive impacts on workplace productivity and contributes to overall community health and resilience. 

Child and Family Services Employee Assistance Program and Member Assistance Program, support communities and families by providing high quality, easily accessible services to its members, through resilience building interventions and connection with community resources.

Guiding Principles 

The Child and Family Services grounds all policy, procedures and decision making through a Trauma Informed Care (TIC) lens for all members (organizations, individual and household members). We understand that trauma plays a role, in our households, communities, and organizations. We strive to recognize the centrality of trauma, avoid re-traumatization, and ensure that all activities are directed by the five guiding principles of TIC, as follows:

1. We will work to ensure both the physical, emotional and psychological safety of our members and staff. 
2. We will ensure trustworthiness through clear, consistent, culturally sensitive service delivery. 
3. We will maximize choice through all aspects of service delivery. 
4. We will deliver services based on collaboration and best available knowledge and practices. 
5. We will empower EAP members to have voice in the development and delivery of service. 

For more information call: 716-681-4300 or

email us: contacteap@cfsbny.org