Location and Accessibility

Our program serves Buffalo and the surrounding suburbs, Lockport, Niagara Falls, Albany, Rochester, Syracuse, Jamestown/Southern Tier, and several other areas throughout New York State.

Daytime as well as evening appointments are available. We can also accommodate the needs of employees or family members who are unable to travel to our offices due to transportation problems or other extenuating circumstances.

Appointments may be scheduled with our staff at other Child & Family Services office sites, located in the Buffalo area and surrounding suburbs.

  • CFS EAP MAIN OFFICE 2495 Main Street, Suite 357
    Buffalo NY 14214
    Phone 716-681-4300 Toll Free 1-800-888-4162 Email [javascript protected email address]
  • CHEEKTOWAGA OFFICE 3901 Genesee Street, Suite 110
    Cheektowaga NY 14225
    Phone 716-681-4300


Questions? Get in Touch


General form for user inquiries.
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  • **This email address is not continuously monitored. There may be a delay in response, especially during After-Hours, holidays and weekends. If you need an immediate response due to an emergency or crisis, please contact Crisis Services at 716-834-3131 or call 911. Please do not use this “contact us” email to communicate with Child and Family Services Employee Assistance Program in the event of an Emergency.